Washing machines keep getting more advanced, which means there’s more inside them that can go wrong. Here we look at some of the most common problems that occur with them.

Here are our top 10 most common faults and their causes:

The drum won’t turn

There are quite a few things that could cause this. The most common include a faulty motor, or a faulty motor control. But it can also be caused by worn brushes or a drive belt. This is something that we can easily fix, once we know what the root cause is.

Your washing machine bounces around

If your machine is new, check that it’s sitting on a level surface and that all transit straps have been removed. If your machine is older, it could be caused by the concrete ballast weight or the shock absorbers that attach the drum to the body of the washing machine.

Your machine isn’t spinning

Sometimes this can be down to the programme you select on the machine, and other times it’s normally down to relatively minor faults. Another common issue is that you could be trying to spin too small (or too large) a load. If you have too few (or too many) items in the machine the machine’s sensors may stop the spin cycle as it thinks the vibrations from the spin cycle could damage your machine. Try again with a couple more (or less) items in the machine.

There’s a lot of noise when the machine’s on

This is a tricky one, as we all describe noises differently. But it means something’s not right. Lots of people tend to ignore noises if the machine’s still running. We’d advise you not to do that. The problem will only get worse (and more expensive). Give us a call and we’ll pop out and give you a free estimate to fix it.

There’s no water in the machine

Check your filler hoses for kinks or blockages and check the water supply. This should (hopefully) be a simple one to fix.

Your machine won’t drain

This is one that most people hate. How to open the machine without flooding the place? That’s not too difficult. Move the machine forwards so you can get at the pipes. Then remove the drain hose from its connection to the waste pipe and place the hose into a large bucket and let gravity remove the water.

The door won’t open at the end of the cycle

If there’s still water in the machine, try running the spin cycle again (after you’ve checked the hoses for kinks or blockages). If that doesn’t fix it, then it could be the door lock that’s broken, or the hinges or even the seal may have perished and stuck to the door.

There’s a fault code on the display

These are designed to help identify what’s gone wrong with the machine. But they’re only pointers – they don’t always give you the exact nature of the fault. Each manufacturer has their own codes. So often the best way to find out more is to use Google to search for the error code. You’ll find forums where people share their knowledge (and solutions).

The wash cycle is stuck

This will normally mean the heater, thermostat or timer has failed and needs to be replaced. You can sometimes advance the cycle manually by selecting the spin cycle.

Your machine is leaking

First of all, stop using the machine. But make a note of whether the water is clear, soapy or dirty. If it’s clear, then the leak is likely to be in a pipe before the water reaches the detergent area of the machine. If it’s soapy, then the leak is probably between the detergent tray and the drum. And if the water looks dirty, then the fault is likely to be between the drum and the drainage pipe. Anything you observe will help your engineer to locate and fix the problem.

And a bonus tip

Your washing smells terrible

This is an increasing problem as machines operate at lower temperatures. Because people are using less hot washes, bacteria inside the machine isn’t killed. Your best bet is to run a hot cycle (at least 60º, ideally 90º or 95º) with no laundry in the machine. You might want to use soda crystals, as they dissolve grease. There are lots of great articles online, like this one from Which?

Try to remember to do simple maintenance on your machine. From cleaning the soap powder drawer, to cleaning the rubber seal, to leaving the door open when it’s not in use. These are little things that can help keep your washing machine running smoothly.

Dull as it may seem, regular cleaning and maintenance of your washing machine is important to help keep it running well (and it helps remove limescale build up, if you live in England or Wales).

Now that you’ve read at this article you might be able to fix the problem yourself. But even if you can’t you’ll be able to give us some useful information to help us get your machine running smoothly again.

If you think the issue is more serious we’d always suggest that you get an expert to look at it if there’s ever something up.


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